Privacy Policy

Last updated August 13, 2026. This policy covers colorwagonrentals.com and the booking requests sent through it.

Who we are

Color Wagon Rentals is a family-run camper van rental business owned and operated by Heidi and Will in Manitowoc, Wisconsin. When this policy says "we" or "us," that is who it means. You can reach us at ColorWagonRentals@gmail.com or (920) 320-1270.

What we collect, and why

When you request a booking

The booking form asks for the following. Everything on this list is used to decide whether we can hand you a vehicle, to reach you about your trip, and to fill out the rental agreement:

• Your name, email address, phone number and mailing address. So we can confirm your dates, reach you before and during the trip, and complete the rental agreement.
• Your date of birth. Our insurance requires renters to be 25 or older. The form checks the age; we do not use your birthday for anything else.
• Your driver's license number and issuing state. Required to rent a vehicle and to verify at pickup that the person driving is the person who booked. We check the physical license against what you entered when you collect the van.
• Your trip details: which camper, your dates, group size, where you are heading, and any special requests. These tell us whether the van is free and what to prepare.

Submitting the form is a request, not a confirmed booking. We contact you afterwards to arrange the deposit and go through the rental agreement.

When you send a message

The contact form asks for your name, email address, phone number if you want to give one, which camper you are interested in, and your message. We use it to answer you.

When you simply visit

The site keeps a running count of pageviews so we can see whether anyone is finding us. It does this without cookies, without third-party trackers, and without recording your IP address. Your browser stores a random string in its local storage so a repeat visit on the same device is not counted twice; that string is not tied to your name, your email, or anything else about you, and clearing your browser data removes it. What we can see is a total: how many views a page got on a given day, and roughly how many separate devices. We cannot see who you are or which pages any one person looked at.

What we do not collect

We do not take payment on this website, so no card or bank details are ever entered here. Deposits and balances are arranged with us directly. We do not run advertising pixels, and there is no Facebook or Google tracking code on this site.

Who else can see it

Running a website means a few companies handle the data on our behalf. They are not allowed to use it for their own purposes:

• Netlify hosts the website, delivers the form submissions to us, and stores booking requests so they show up in our dashboard. Their servers are in the United States.
• Google Fonts serves the typefaces this site is set in. Because the fonts load from Google's servers, your browser makes a request to Google, which means Google can see your IP address and general browser information. It does not receive anything you type into a form.
• Google Workspace carries our email, since our address is a Gmail address. Anything you email us sits in that mailbox.

Beyond that, we share your information only when we genuinely have to: with our insurer if there is a claim, or with law enforcement or a court if we are legally required to. We do not sell your information and we do not give it to anyone for marketing.

How long we keep it

Booking requests stay in our dashboard while we work them out with you. If a request is declined or cancelled, we remove it from the queue; what stays behind is a bare record with no personal details in it, just which van was asked about, the number of nights, the quoted total, and the date, so we can see how the season went. Completed rentals and their paperwork are kept for as long as we may need them for tax, insurance, or legal reasons, which is generally seven years in Wisconsin. Messages sent through the contact form live in our email until we clear them out.

If you want your details gone sooner, ask. Where we are not required to keep something, we will delete it.

Your choices

• Ask what we hold. Email us and we will tell you, and send you a copy.
• Correct it. If we have your address or phone number wrong, tell us and we will fix it.
• Have it deleted. Ask, and we will delete anything we are not legally required to keep.
• Stop hearing from us. We do not run a mailing list. If we email you, it is about your booking, and you can tell us to stop.

Send any of these to ColorWagonRentals@gmail.com. We will get back to you within 30 days, and usually much sooner than that.

How it is protected

The site is served over HTTPS, so what you type into a form is encrypted on its way to us. The dashboard where booking requests appear is behind a password that only we have. We should be straight with you about the limit here: no small business can promise a system is unbreakable, and we are not going to pretend otherwise. What we can promise is that we ask for the least we can get away with, we do not pass it around, and we delete it when we are done with it.

Children

This site is not aimed at children, and we do not knowingly collect information from anyone under 13. Renters have to be 25 or older regardless. If you believe a child has sent us something, email us and we will delete it.

Changes to this policy

If we change how any of this works, we will update this page and change the date at the top. If the change is a significant one and it affects a booking you already have with us, we will tell you directly rather than leaving you to spot it here.

Questions

Ask us. We would rather answer a question than have you wonder.

Looking for the rules of the rental itself, like mileage, deposits and pets? Those are on the rental policies section.